Frequently Asked Questions

For Pakistani users, a valid CNIC (Computerised National Identity Card) is the standard accepted identity document. Alternatively, a current international passport is accepted. You may also be asked to submit a recent proof of address — such as a bank statement or utility bill dated within the past three months — and, in some cases, a selfie or short liveness check alongside your document. All submissions must be made through the secure portal within your Account settings. Never send KYC documents via email or chat apps.

No. Each individual is permitted to hold exactly one registered account on pet939 at any time. Opening duplicate accounts — whether using different email addresses, devices or household connections — is a breach of our Terms & Conditions. If detected, all duplicate accounts will be closed and associated balances may be forfeited pending review. If you believe you have accidentally created a second account, contact support immediately at [email protected] to resolve the situation before it escalates.

Use the "Forgot Password" option on the login screen and enter the email address associated with your pet939 account. A password reset link will be sent to that address — check your spam or junk folder if it does not arrive within a few minutes. Click the link, create a new strong password and confirm it. If you no longer have access to your registered email, contact our support team at [email protected] with your account details so they can help you regain access through the identity verification process.

Most contact details — such as your phone number or correspondence address — can be updated directly from the Account Settings section after logging in. However, changes to core identity fields such as your registered name or date of birth require re-verification through the KYC process, since these fields were set during identity verification. Submit a support request to [email protected] explaining the change required. Our team will guide you through the document submission process, which typically takes one to three business days to complete.

pet939 is an English-language platform accessible online, and users from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities across Pakistan have used the platform. However, it is each user's sole responsibility to confirm that accessing and using the platform is lawful in their specific location. Pakistan's Prevention of Gambling Act, 1977 places restrictions on gambling activities. pet939 does not claim Pakistani government authorisation. If you are uncertain about your legal position, please seek independent legal advice before registering.

pet939's cashier supports a range of payment options that Pakistani users may recognise — including mobile wallet methods and bank transfers. Easypaisa, JazzCash and Raast are among the digital payment channels you may find referenced, alongside bank transfers from accounts at institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Please note: these payment provider names are contextual references only. They do not imply that any provider endorses or supports gambling activity. Always confirm available methods in your account's cashier section, as availability may vary.

Minimum deposit amounts are set per payment method and are displayed in the cashier section of your account at the time of transaction. Amounts are shown in PKR (Pakistani Rupees). Minimum thresholds may also differ depending on your account verification status or any active promotional terms. Rather than stating a fixed figure here — which may change — we recommend checking the cashier directly for the current minimum applicable to your preferred payment method. If a deposit falls below the minimum, it will be declined before processing.

Most deposits are credited to your pet939 account balance within minutes of the transaction being confirmed by the payment processor. However, processing times can vary depending on the payment method used and the current volume of transactions. Bank transfers may take longer than mobile wallet payments in some cases. If your deposit has not appeared in your balance within 30 minutes and your payment provider confirms the transaction was successful, contact support at [email protected] with your transaction reference number for investigation.

To submit a withdrawal request, navigate to the cashier section of your account and select the withdrawal option. You will need to choose a supported payment method — which will typically be the same method used for your originating deposit, as a standard anti-fraud control — and enter the amount in PKR you wish to withdraw. Your account must be fully KYC-verified, and any active bonus wagering requirements must be completed or the bonus forfeited before a withdrawal can be processed. Pending withdrawals are reviewed internally before being sent to your payment provider.

Common reasons for a withdrawal being delayed or declined include: incomplete KYC verification on your account; an active bonus with outstanding wagering requirements; the requested amount being below the minimum withdrawal threshold; the payment method selected not matching the originating deposit source; or a compliance review being triggered by the transaction. If your withdrawal is declined, you will receive a notification with the reason. Contact support at [email protected] if you are uncertain about the status of a pending withdrawal — always include your transaction reference number.

pet939 does not charge a platform fee on standard deposits. For withdrawals, the platform's own fee structure — if any — is disclosed in the cashier at the time of your request. However, your payment provider may apply its own transaction charges independently of pet939, for which we bear no responsibility. For example, certain bank transfer types may carry an IBFT processing fee charged by the sending institution. Always check your payment provider's own fee schedule before initiating a transaction to avoid any surprises on the receiving amount.

pet939 offers a broad range of sports betting markets including cricket (Pakistan national team, PSL/T20, ICC tournaments, bilateral series), football (domestic and international leagues), UFC and combat sports, tennis, basketball and more. Cricket is particularly well-represented given its significance for Pakistani users, with markets covering match winner, total runs, player performance and live in-play options. The exact range of available markets depends on the event schedule and may expand or contract with season calendars.

pet939 displays odds in decimal format by default. The decimal figure represents the total payout per unit of stake — including the return of your original stake. For example, if a PSL team is priced at 2.50 and you stake PKR 1,000, a winning bet returns PKR 2,500 in total (PKR 1,000 stake returned plus PKR 1,500 profit). The higher the decimal odds, the less likely the outcome is considered by the market, and the larger the potential payout relative to your stake. Odds change up until the moment a bet is confirmed.

The settlement of cricket bets in the event of a rain interruption, DLS method application, match abandonment or postponement depends on the specific market rules for each bet type. As a general principle, if a match is abandoned before a result can be determined, most match-winner bets are voided and stakes returned. However, bets on innings totals or specific player markets may have different thresholds for a result to stand. Always check the market-specific rules in the betting rules documentation before placing your wager on any rain-affected match.

pet939's live casino section features games with real dealers streamed in real time, including popular formats such as live Baccarat, live Roulette, live Blackjack and game-show style titles. Live casino games are hosted by certified third-party studio providers and are available around the clock. Minimum and maximum stake limits vary by table — check the individual table limits before joining a game. A stable internet connection is recommended for the best experience. Live casino games use real money from your balance, not demo credits.

RTP (Return to Player) is a theoretical percentage figure representing the average amount of total wagers returned to players over a very large number of game rounds. For example, a slot with a 96% RTP theoretically returns PKR 96 for every PKR 100 wagered in aggregate — but this does not guarantee any individual session outcome. Your own session result may be significantly higher or lower than the RTP figure in any given play period. RTP is a statistical long-run average, not a session guarantee. All pet939 slot games use certified RNG technology.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount — or in some cases bonus plus deposit — before any winnings derived from the bonus become withdrawable as real money. For example, a bonus with a 20x wagering requirement means you must place total wagers equivalent to 20 times the bonus amount before it converts to withdrawable funds. Specific wagering requirements, eligible games and contribution rates are always detailed in the terms of each individual promotion.

Real-money funds are the PKR amounts you deposit directly into your account using a payment method — these are withdrawable at any time subject to your account's KYC status and any standard withdrawal conditions. Bonus funds are promotional credits awarded by pet939 that are subject to wagering requirements before they can be withdrawn. Your balance display will typically show both figures separately. In most cases, real-money funds are used before bonus funds, though this may vary by promotion — always check the specific bonus terms.

Yes, in most cases you can withdraw your real-money deposit balance before completing a bonus wagering requirement — however, doing so will typically result in the active bonus and any associated bonus winnings being forfeited at the point of withdrawal. If you are unsure whether withdrawing early will affect your bonus, check the specific promotion terms or contact support before submitting the withdrawal request. It is always better to clarify in advance rather than discover a bonus has been forfeited after the fact.

Your active bonus status and wagering progress can be found in the Bonuses or Promotions section of your Account dashboard after logging in. The progress tracker typically shows the total wagering amount required, the amount you have completed so far and the remaining balance to unlock the bonus for withdrawal. If no active bonus is showing but you believe you qualified for one, contact support at [email protected] with the promotion name or reference and the date you opted in, and the team will investigate.

pet939 may offer promotional content during major cricketing events — including the PSL (Pakistan Super League), ICC tournaments and bilateral international series involving Pakistan — as these are high-interest periods for our Pakistani user base. However, specific promotions, their terms and availability are confirmed only at the time of the offer. We do not publish forward-looking promotion calendars, as these can change. Check the Promotions section of the platform during active events for any current offers. Promotional references on other pages are illustrative only.

pet939 implements TLS/SSL encryption for all data in transit between your device and our servers, and sensitive stored data — including KYC documents and financial transaction records — is encrypted at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis, and our systems undergo regular security assessments. We never store full card numbers or bank login credentials. For full details of how we handle your data, review our Privacy Policy page, which covers collection, use, retention and your data rights in detail.

If you suspect unauthorised access to your pet939 account, change your password immediately using the Account Settings panel, then contact our support team at [email protected] marked as "Security — Urgent". Our team can review your account's login history, temporarily freeze the account if needed and help you secure it. Never share your password, one-time codes or security information with anyone — including anyone claiming to be from pet939 support. Our team will never ask for your password under any circumstances.

Deposit limits and loss limits can both be set from Account Settings › Responsible Gambling after logging in. Choose your preferred limit type (deposit or loss), select the time period (daily, weekly or monthly) and enter the PKR amount. Limit reductions take effect immediately; limit increases are subject to a mandatory cooling-off period before they apply — this delay is intentional and designed to give you time to reconsider. You can also ask our support team to apply limits on your behalf at any time by emailing [email protected].

Self-exclusion is a formal process through which you request that your pet939 account be closed for a defined period — ranging from one month up to permanently — during which you cannot gamble on the platform. To request self-exclusion, use the option in Account Settings › Responsible Gambling, or email [email protected] with the subject line "Self-Exclusion Request" and your preferred duration. Requests are processed promptly. During any exclusion period, your account cannot be reactivated and you will not receive marketing communications. For more detail, visit our Responsible Gambling page.

Yes. pet939 offers a cooling-off period option — a temporary account suspension lasting 24 hours, 7 days or 30 days — without going through a formal self-exclusion process. During a cooling-off period, you cannot log in or place bets, and no marketing communications are sent. Your account reactivates automatically at the end of the period unless you choose to extend the break or escalate to a longer self-exclusion. To activate a cooling-off period, go to Account Settings › Responsible Gambling › Cooling-Off, or contact our support team to request it directly.

If gambling is affecting your wellbeing, your finances or your family relationships, please reach out for support. The most immediate step is to contact pet939 support at [email protected] to request account suspension or self-exclusion — our team responds 24/7 and Urdu assistance is available on request. Beyond that, we encourage users to seek support from qualified counselling services or behavioural addiction resources available in their city. Our Responsible Gambling page provides a fuller guide to available support types, self-assessment tools and our complete suite of player protection tools.